Terms of use

1. General agreement

SIA "klinii" (Registration No. 40203194942, address: Rīga, Stabu iela 16 - 33, LV-1011, Latvia) hereinafter - klinii, provides the content available on the klinii website, and provides services in accordance with the terms, delivery and payment terms set out below , return terms, other terms set forth on this website. By placing an order, you confirm that you have read these terms, understand them and agree to be bound by them without limitation or condition.

If the buyer, using the Internet, purchases the products offered by Klinii, hereinafter - Products, then such mutual agreement is considered a distance contract and is subject to the laws of the Republic of Latvia, which regulate the distance contract, including, but not limited to, the Law of the Republic of Latvia "Consumer Rights protection law", the regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on distance contracts".

If the customer who ordered and purchased the product on the Website does not have legal capacity or legal capacity, the legal representative of this person (e.g. parents, guardians) is responsible for ordering and paying for the product. In the above case, the order cannot be withdrawn, and the purchase fee is not refundable.

The distance contract for the purchase of the Product is considered to be concluded at the moment of payment for the product.

2. Privacy

Klinii protects the fundamental rights and freedoms of natural persons, in particular the inviolability of private life, with regard to the processing of personal data in accordance with Regulation 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and such data free circulation and repealing Directive 95/46/EC.

Klinii processes your personal data in different ways for several purposes, depending on whether you are a registered user (see clause 2.2), a non-registered user (see clause 2.3), have signed up to receive news (see clause 2.4) or purchased a gift card (see point 2.5). Information related to the use of cookies is available in the Privacy Policy.

Klinii does not use or share the obtained information that you provide online without a legal basis. Klinii is obliged to disclose personal data to state and local government officials in cases specified by law. We will be forced to disclose a consumer's personal information when required by law.

Klinii may process your personal data in an aggregated form for statistical purposes in order to analyze and improve the services and products provided.

Klinii takes all possible measures for the security of your personal information to protect it against theft, loss, misuse, as well as against unauthorized access, disclosure, modification and damage.

3. General rights

In accordance with current legislation, you have the following rights:

- request access to your personal data;
- request to correct or delete your personal data, as far as possible;
- request to restrict or object to the processing of your personal data;
- request to transfer your personal data, as far as possible;
- withdraw your consent to the processing of personal data at any time;
- submit a complaint to the national personal data protection authority;
- contact the clinic and get additional information about the processing of your personal data.

Contact information of the National Personal Data Protection Authority of the Republic of Latvia: Data State Inspection, Blaumaņa street 11/13-15, Riga, Latvia, LV-1011, phone: +371 67223131, e-mail: info@dvi.gov.lv.

Klinii contact information:
SIA "klinii", Stabu iela 16-33, Riga, LV-1011, phone: +371 25673721, e-mail: info@klinii.lv

4. Distance contract

The conclusion of a distance contract is necessary for the clinic to receive and process the personal data specified in the order form. If you do not provide your personal data, you will not be able to conclude a Distance Agreement.

Klinii collects and stores information about your purchase history with the aim of improving the services and products provided, based on Klinii's legitimate interest in collecting information about the quality of the services and products offered.

The Buyer orders the Goods by filling out the relevant order form on the Seller's website www.klinii.lv When placing the order, the Buyer undertakes to provide accurate information, ie name, surname, delivery address and his contact information, and by clicking on the "Order" field. The Buyer undertakes to inform the Seller of any changes no later than 24 hours after receiving the order confirmation.

Information related to the conclusion and execution of the Distance Agreement, including all communication with you, is stored as proof that the Distance Agreement was concluded and executed. Klinii keeps this information based on the legitimate interest to protect its rights and interests in the event of a dispute, and the obligation imposed by legislation to keep information about the commercial activity performed.

Your personal data related to the conclusion and execution of the Distance Agreement are processed only by klinii and our cooperation partners, which provide order delivery, IT structures and payment platforms. The minimum required amount of personal data is transferred to cooperation partners.

Your personal data is processed within the scope of this purpose until the data storage term specified in the legislation of the Republic of Latvia or the statute of limitations for filing a claim in court, depending on which term occurs later.

5. Right of return and refusal of goods

The customer has the right to refuse the purchased goods within 14 days after receiving the order by sending them to the address below. The goods must not be damaged. Items may be used if they qualify for the 14-day trial promotion.

Return shipping costs are the responsibility of the customer. (With Omniva parcels, the shipping costs are 2 EUR)

Klinii will refund the received money to the payer's account within 1-3 working days from the day the customer receives confirmation of the returned goods.

Please send the returned goods, together with the order confirmation, to the Omniva parcel office at Brīvības ielas 78a or hand them over personally to the legal address of SIA "klinii" by prior arrangement.
The goods must be in their original packaging with a printed cancellation form, without undue delay, but no later than 14 days from the date of receipt of the goods. This term is considered to have been met if the User sends the goods before the end of the 14-day period.

The refusal form is available by requesting it from us at info@klinii.lv

If you have received a damaged product, please contact us by e-mail at info@klinii.lv. Please explain the situation in writing and attach a photo so that we can consider the application as soon as possible.

6. Receiving commercial communications

By signing up to receive commercial notifications, such as Product promotions, special offers, you agree that klinii processes your personal data, which you provide in the order form, as well as your geographic location and purchase history.
Your personal data is processed within the scope of this purpose until you withdraw your consent to receive commercial communications or refuse to receive commercial communications. Information about the withdrawal or refusal of consent will be stored in order to properly fulfill your request not to send commercial communications. Klinii stops sending commercial communications as soon as your request is processed. However, please note that the processing of requests depends on the technological capabilities to fulfill your request, which may take up to five days.

7. Purpose of website operation

This website is created and maintained by klinii and its distribution partners. The website is designed to effectively serve as a platform for communication between the company and the customer, as a platform for online sales of branded products and also as a source of information on all matters related to the product and the company.

8. Accuracy of information

When providing a description of the products available on the Website, we try to be as accurate as possible. If there have been changes in the information related to the product (description, colors, etc.), klinii cannot guarantee that the Website is completely updated every moment, including all current information.

9. Pricing policy

On the website www.klinii.lv, all prices are indicated in euro (EUR) currency.
All prices are subject to VAT. Depending on the delivery address, your order may be subject to an additional shipping fee, which will be clearly indicated before payment is confirmed and included in the total order price.

The final price of the product, including taxes and duties, as well as delivery or postage costs, will be indicated before the conclusion of the Distance Contract.

If delivery or postage costs cannot be calculated in advance, you will be informed that such charges may apply.

10. User Responsibilities

When accessing or using the Website, you must comply with the Terms and Conditions set forth herein and any special warnings or instructions posted on the Website regarding access or use. You must always act in good faith and in accordance with law and custom. You may not make any changes or corrections to the Website, its Content or services, and you may not harm the Website's operation or functional unity in any way. Without limiting the generality of other clauses in these Terms and Conditions, if you intentionally or negligently breach the obligations set out in these Terms and Conditions, you will be responsible for all losses and damages that such breach may cause to the clinic, our subsidiaries, partners or licensors.

11. Links to third-party sites

We are not responsible for the content of other websites linked to or from our Website. The links on the website are provided for convenience only and do not constitute an endorsement by us, our subsidiaries or partners of the relevant content, product, service or supplier. Use of links to or from other websites, homepages is at your own risk.

12. Limitation of Liability

You agree that under the laws applicable to guests, the parties shall not be liable in any way (in contract, negligence or otherwise) in connection with any interruption or error caused by your use of this Website.

Subject to applicable law, the parties shall not be liable in any way (whether in contract, tort (including negligence) or otherwise) for a) interruption of Klinii's business; b) delays or interruptions in connection with access to the Website; c) non-delivery, erroneous delivery, distortion, destruction or other changes of data; d) any kind of damage or loss caused in connection with the presence of links to other websites on the Website or their use; e) computer viruses, system crash or failure that may occur in connection with the use of the Website, including the use of hyperlinks leading to or from third-party websites; f) any inaccuracies or omissions in the Content, or g) events beyond the reasonable control of the parties.

13. Copyright claims

SIA "klinii" All rights reserved.

All content of this Website, correspondence (by electronic mail or regular mail), as well as marketing materials that have been used to promote the Website on third-party resources, are the property of klinii. Reproduction or republication of its contents in whole or in part is prohibited, except for the following purposes:
Permission to copy for personal use.

14. Force majeure

Klinii is not responsible for delays in performance or non-performance due to force majeure.

Klinii has the right to correct and clarify these terms at any time by publishing the relevant changes on the Website. Any changes to these Terms and Conditions will be effective immediately upon posting. You agree that by continuing to use the Website after such changes are made, you thereby signify your acceptance of all changes.

Content of the Terms

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